Tag: BPO

Outsourcing leader Philippines worries about impact of AI

Written by Reuters on November 9, 2017 in News with 0 Comments

MANILA (Reuters) – The outsourcing industry in the Philippines, which has dethroned India as the country with the most call centers in the world, is worried that the rise of artificial intelligence (AI) will eat into the $23 billion sector. AI-powered translators could dilute the biggest advantage the Philippines has, the wide use of English, […]