Tag: Branches

Banking on a personal touch

Banking on a personal touch

Written by on May 28, 2014 in BillingViews, Guest Blog with 2 Comments

Recently I’ve come across two very different approaches to making retail banking more personal. I attended an event organised by RBS to garner feedback on their plans for Williams & Glyn when it is hived off from RBS. CEO designate John Maltby outlined his ideas for moving decision making back into branches, via empowered bank […]

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Is There A Future for Bank Branches?

Is There A Future for Bank Branches?

Written by on June 13, 2013 in BillingViews, Guest Blog with 0 Comments

A few weeks ago my local branch of HSBC received a major refurbishment. What intrigued me about this is that in our increasingly technology centric world HSBC still thinks it’s worthwhile spending money on its branches. As a customer who will do everything I can to avoid stepping inside a bank, the idea that banks […]

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