Tag: BSS
Call us cynical, but when a senior company executive, commenting on a billing problem, says ‘we have reviewed the incident and associated processes to rule out a recurrence,’ you have to smile. You know, you just know, that some patch has been, chewing gum-like, applied to some system, somewhere. And heads have probably been bashed together. […]
CSPs are looking to become leaner and more agile organisations. With this comes an increased focus on the reduction of CapEx and OpEx budgets – where network-function virtualisation (NFV) can play a major role by enabling CSPs to turn up services in minutes rather than months. But, for those CSPs looking at the potential of […]
Last week many of telecom’s brightest and best IT folks gathered in Copenhagen for the annual ETIS Gathering. I, alongwith the luminaries from DisruptiveViews, spent the best part of two days talking with operators, analysts and vendors about innovation. We had a speaker from Google telling us all not to be afraid of failure. We […]
Examples of mobile pricing innovation are proliferating like mushrooms in a damp forest. Traditional bundles of data, voice and text are being deconstructed to be re-combined as highly personalized and configurable plans tuned to digital consumers’ lifestyles. Social media, music, HD video, roaming packs – purchased for an hour, a day, a month, or a […]
Real-time charging specialist Openet has been busy over the summer. They have been talking to over a hundred operators about how digital they feel. The report, another in a series of excellent papers from Openet is, on the whole, upbeat. There are, however, some areas that raise an eyebrow. Not surprisingly, operators see the biggest […]
Operation support systems (OSS)/Business support systems (BSS) are used by telecommunications service providers in order to manage their network as well as their customer base. Effective utilization of available resources while ensuring optimal user experience entails services such as order management, provisioning, customer relationship management (CRM) and billing among others, which collectively make OSS/BSS market. […]
Communication service providers need to be better innovators. Digital service providers will have to be maestros of innovation. So the mantra goes. But just what is innovation in a telecoms sense? And if it is so important how do we become better at doing it? This was the subject of a fairly heated debate at […]
There’s been a fair bit of discussion recently about the validity of using telecoms terminology like OSS (operational support systems) and BSS (business support systems). As networks and IT converge and the differentiation of OSS and BSS is becoming hazier than ever this is a vaild point. So if OSS and BSS need to be […]
Although you would be forgiven for thinking that the 2,000 plus respondents to the annual telecoms.com survey were confused about some things, in the BSS section there was a refreshing consistency. And, with only 23 percent of the sample either unlikely or very unlikely to invest in BSS this year, things are looking rosy for […]
An obviously very comprehensive report has just been published on the ‘state of the billing market.’ The report, by Information Communication Technology predicts that the market for a wide range of communications billing – and revenue management – software will grow from $7.80 billion in 2014, to $11.78 billion by 2019. This is clearly good […]
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