Tag: business intelligence

Is revenue assurance actually business intelligence?

Is revenue assurance actually business intelligence?

Written by on April 28, 2015 in BillingViews, Opinion with 2 Comments

Revenue assurance (RA) has come a long way since it first appeared in the telecoms world. Initially, back in the early 2000s it was little more than an audit stream that checked that all revenue that could be collected was being collected. It quickly became a priority as the telecoms world hit the worst recession […]

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Communication Service Providers who can’t communicate

Communication Service Providers who can’t communicate

Written by on October 10, 2014 in BillingViews, Opinion with 0 Comments

When was the last time your mobile phone operator got in touch with you? If your experience is anything like mine, then you’ll probably have to think a bit. As for me, I think I got a call a couple of years ago asking if I was happy enough with the service. It wasn’t so […]

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Does your real-time program need therapy, or is it top of the class?

Does your real-time program need therapy, or is it top of the class?

Written by on March 27, 2014 in BillingViews, Guest Blog with 0 Comments

From time to time our industry becomes obsessed about ‘where things fit.’ In an agile, modern telco, we ask, should revenue assurance and fraud prevention be part of the same team? How should Marketing interact best with Billing or Customer Service? How, on earth, do we make our business ‘social?’ Over the last two years, […]

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Big data is not about big data – it is about what you do with it

Big data is not about big data – it is about what you do with it

Written by on January 30, 2014 in BillingViews, Opinion with 0 Comments

The shift that was apparent in the Big Data ‘market’ on the first day of the TM Forum’s Big Data in Focus conference was more than confirmed on Day Two. The change has been quick too. A year ago the impression was that big data was too big to address, the successes were few and […]

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