Tag: Business processes

Why should business strategy people even care about process?

Why should business strategy people even care about process?

Written by on April 13, 2015 in BillingViews, Guest Blog with 0 Comments

Firstly, let me throw out a controversial statement; “TM Forum’s Business Process Framework (eTOM) provides, the best platform available to bridge the gap between Business Strategy and Technological Execution”! This is not to say that the Business Process Framework (eTOM) alone is enough, but in conjunction with other best practices it can perform magic. I […]

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Does your real-time program need therapy, or is it top of the class?

Does your real-time program need therapy, or is it top of the class?

Written by on March 27, 2014 in BillingViews, Guest Blog with 0 Comments

From time to time our industry becomes obsessed about ‘where things fit.’ In an agile, modern telco, we ask, should revenue assurance and fraud prevention be part of the same team? How should Marketing interact best with Billing or Customer Service? How, on earth, do we make our business ‘social?’ Over the last two years, […]

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