Tag: Common Sense

Customer Service should start with common sense

Customer Service should start with common sense

Written by on December 3, 2015 in Opinion with 0 Comments

A huge amount is written about customer service and customer experience. Every day, news feeds from Google and elsewhere deliver pages of new articles on the subject. Most, written by marketing people, start with ’10 things you can do….,’ or ‘five tips for enhancing….’ and all of it is great, probably. But very little seems to […]

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Big Data is being implemented – let us hope we know why.

Big Data is being implemented – let us hope we know why.

Written by on March 7, 2014 in BillingViews, News with 0 Comments

 Several years ago, in the early days of BillingViews, the industry was fixated by IMS. There were conferences (probably Summits, maybe trade shows), there was hype, reports and predictions of rampant growth. We quietly did a survey amongst our operator friends. Is, we asked, IMS strategic to your plans. The answer, when it came back, […]

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What is the difference between connecting fish and cars?

What is the difference between connecting fish and cars?

Written by on January 23, 2014 in BillingViews, Opinion with 0 Comments

 Or cows? Ericsson have spent a couple of years now coming up with a series of innovations that harness the potential of M2M, or what we are referring to more and more as the Internet of Things (one of Machina Research’s predicted trends). From crab farming to the connected lunch, from healthcare innovation to connected […]

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Making sense out of too many channels

Making sense out of too many channels

Written by on January 14, 2014 in BillingViews, News with 0 Comments

One of the problems with the proliferation of customer channels is knitting them all together.  Examples are everywhere that illustrate that this is a huge and expensive problem. A friend of BillingViews who was in the process of buying a car relays one such case. In the middle of transferring a decent sum of money […]

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Let’s get rid of unprofitable subscribers…but first….

Let’s get rid of unprofitable subscribers…but first….

Written by on January 13, 2014 in BillingViews, Guest Blog with 1 Comment

In November 2013, RCom India deactivated 10M subscribers. According to the RCom spokesperson “Reliance Communications has de-activated around 10 million unprofitable, low-end subscribers at the lowest end of the ARPU (average revenue per user) range. This will have no impact on revenues and will instead contribute to the improvement of service quality on the network. […]

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Connected Cars Are a Great Concept – but also Hackable

Connected Cars Are a Great Concept – but also Hackable

Written by on August 9, 2013 in BillingViews, News with 0 Comments

Nowadays you don’t need a crowbar to break into a car. All you need is a laptop and some clever software. The effect will be the same – or worse, depending on how evil the hacker is feeling. While it is tempting to use unseemly levity when it comes to hacking – such as the […]

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