Tag: contact centre
Anyone who has had to cater for an extended family knows the challenge. The kids want pizza; the grown ups want steak; your cousin wants something spicy; your sister something all organic; grandma wants a burger because it’s easier to chew. Eventually you begin to tear your hair out. They all want food but you’re […]
The contact centre has always been a somewhat nebulous concept. Many folk still default to the older term ‘call centre’, despite every effort that has been taken to rebrand it. The failure of the ‘contact centre’ label to take off is simply because the role that it plays has fundamentally remained the same. It is […]
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