Tag: coverage
A new report from Ovum and highlighted by RCR Wireless says that 50 percent of telecoms customers could churn in the next year. 50 percent churn is a scary number and likely to get the attention of the CEO – and not in a good way. The reason is bad mobile broadband coverage. You would have […]
Mobile coverage is one of those things that seems like it should always be better. However in the UK we do suffer from patchy coverage, especially when compared to my anecdotal experience elsewhere. This is especially true on railway lines and in rural areas, however, even in London my iPhone spends as much time on GPRS […]
BillingViews has recently become interested in customer experience. Thankfully, it also has a sense of humour. CEOs are often seen and heard talking about customer experience. They are then seen and heard talking about huge investments in 4G, spectrum, data, new technology and eating other companies. Some are even heard saying things like ‘access everywhere […]
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