Tag: customer loyalty

Six proven customer experience strategies that build loyalty

Six proven customer experience strategies that build loyalty

Written by on September 1, 2017 in Features, Guest Blog with 0 Comments

In the spring of 2017, Openet, with European Communications, surveyed attitudes to customer experience in the telecoms industry which threw up some pretty interesting results, prime among them: Customer experience is a vitally important success factor in the competitive telecoms market. At a time when customers struggle to differentiate service providers on the basis of […]

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Five Things to Despise About Upsales

Written by on January 10, 2013 in BillingViews, Opinion with 0 Comments

It is often repeated that almost any customer interaction represents an opportunity for upsales. Maybe I’m in the minority, but I’m willing to bet that pretty much everyone hates upsales. When folks who offer upsales capabilities try to convince us that they, in fact, like upsales, they lose credibility pretty fast. So, here are five […]

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