Tag: customer service
When you set up a new business there are no real roles, and when it comes to ordering stuff, unpacking the stationery order or washing up the coffee mugs, you just get on and do it. This particular new business is to be a shop, in South West Scotland, selling Art and Antiques, and the building […]
It is tempting to believe that installing all those home devices, such as security, lighting and monitoring will be an easy task. Surely in this digital age, an app or some remote bot can open, install, test and guide you through the process. Not so, according to a survey of 2,000 consumers across five countries, […]
News highlights for 12 October 2017 Fidelity testing VR for customer service training NEW YORK (Reuters) – Fidelity Investments is testing virtual reality technology to train customer service representatives in its call centers across the United States. Read more… OTT video becoming huge in APAC, driven by content OTT video is expected to witness further […]
We have heard the words ‘real-time, contextual offers’ a lot over the last few years, but we are now beginning to understand exactly what they mean. When the telco industry was fixated by data – parts of it still are – we really did not understand how data could be contextual. If, however, you look […]
News highlights for 27 September 2017 Snap’s Discover news hits 10 million users in France (Reuters) – Snap Inc, searching for ways to reinvigorate a slowing growth rate and increase advertising revenue for its Snapchat messaging app, said this week it has racked up 10 million users for its Discover news and video feature in […]
We spend a lot of time talking about cyber security, hacking and malware here at DisruptiveViews. So we should, it is one of ‘the’ issues of our age. Generally we do it from the ‘something must be done about it, where is everyone’ point of view. It is interesting to see the other side of […]
Georgina is currently far from Jolly, due to incompetent customer-handling processes and outrageous customer support charges from Vodafone UK. A year after the mobile giant was slammed for a rise in complaints due to the introduction of a new billing system, why has it – and the rest of the industry – not learned the […]
The goal of achieving an emotional bond with customers in the telecoms industry is one step closer. According to a new paper from Openet, the key is building a community and attracting and engaging members of that community. While the membership approach may be rare in the telecoms world, and while it may not be […]
The world’s biggest banks are using chatbots to automate operations and provide a better banking experience. As competition heats up and customer loyalty declines, the world’s biggest banks are using chatbots to create a more convenient and enjoyable online experience. Here’s how five global banking giants are utilizing chatbots. Santander UK Santander UK is a […]
LONDON (Reuters) – Artificial intelligence (AI) will become the primary way banks interact with their customers within the next three years, according to three quarters of bankers surveyed by consultancy Accenture in a new report. Four in five bankers believe AI will “revolutionise” the way in which banks gather information as well as how they […]
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