Tag: customer
I finally worked it out! It’s taken me many years to understand why the digital service providers like Facebook, Google, Spotify, et al have all grown at stellar rates while other more stable, conservative industry sectors like retail stores and telcos are wallowing in the realms of self-flagellation. Of course, the old DNA argument holds […]
In my recent post I made reference to the impending death of mobile operators as they circus to the market pressures to separate from physicality, dropping the need for SIM based connectivity. The hypothesis opens the book on a number of new debates on the advancement and structure of our digital lives. One of the […]
It is probably just me, but I do wonder whether discussing customer centricity and customer profitability customers in the same sentence is strange, even acceptable. On the one hand service providers want to gain a deep understanding of their customers’ usage and spending habits so they can encourage them to spend more or, on the […]
Comptel released results of a poll earlier this week that was taken last month during its annual user group meeting. The poll results, displayed in these pie charts, could be interpreted in two different ways. Comptel argues that its poll “reinforces the industry’s trajectory towards putting big data into action.” That’s one reasonable interpretation; but […]
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