Tag: ecosystems

With Instagram, Google and Facebook ecosystems, will we shop or drop?

With Instagram, Google and Facebook ecosystems, will we shop or drop?

Written by on November 3, 2016 in Opinion with 0 Comments

That strange grinding sound you hear is ecosystems closing around us. As we have said before the race of the ecosystems seems to be on, and it is getting curiouser and curiouser, and more and more familiar. Google is putting ordering and payments capability into Maps. You look for a restaurant, or Maps suggests one, […]

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MCX and the perils of ignoring the customer experience

MCX and the perils of ignoring the customer experience

Written by on May 18, 2016 in Guest Blog with 1 Comment

MCX serves as a lesson to all in the ecosystem. Merchant Customer Exchange (MCX) has paid a heavy price for ignoring the fundamentals that govern whether or not Digital Live services and ecosystems will be successful. MCX is an attempt by the retail industry to break Visa and Mastercard’s stranglehold on payments with a mobile-based payment system. […]

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