Tag: EE

Was this experience with EE the most frustrating ever?

Was this experience with EE the most frustrating ever?

Written by on November 20, 2017 in Opinion with 2 Comments

When you set up a new business there are no real roles, and when it comes to ordering stuff, unpacking the stationery order or washing up the coffee mugs, you just get on and do it. This particular new business is to be a shop, in South West Scotland, selling Art and Antiques, and the building […]

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News highlights – 10 October 2017

News highlights – 10 October 2017

Written by on October 11, 2017 in News with 0 Comments

News highlights for 10 October 2017 UK wants to charge social media levy to keep users safe LONDON (Reuters) – Britain will publish a formal proposal on Wednesday for a levy on social media firms and internet providers to help fund its online safety strategy, designed to tackle bullying, abuse and other risks for children […]

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EE is the latest telco to be fined millions for billing errors, but it won’t be the last

EE is the latest telco to be fined millions for billing errors, but it won’t be the last

Written by on January 18, 2017 in Billing & Payments, Opinion with 0 Comments

Billing is still causing major problems for operators and their customers. The latest to fail is UK company EE, which has been handed out a £2.7 million fine by regulator Ofcom. The fine is over ten times the amount that EE overcharged their customers. Many billing professionals will look at this story and raise their […]

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EE looks at giving smartphone users the power to control advertising

Written by on November 23, 2015 in Snippets with 0 Comments

EE, Britain’s biggest mobile operator, is considering introducing technology that will hand smartphone users the power to control the advertising they see online, in a clampdown that would cause major upheaval in the £2bn mobile advertising market. Olaf Swantee, EE’s chief executive, has launched a strategic review that will decide whether the operator should help […]

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EE tops UK consumer phone and broadband complaints

Written by on May 13, 2015 in BillingViews, Snippets with 0 Comments

EE is the most complained-about phone and broadband provider in the UK, according to regulator Ofcom. Complaints against the UK’s largest mobile operator related to topics ranging from line faults, service and provision issues to bill problems. Virgin Media had the lowest number of complaints, followed by Sky. Read full story here…

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Mobile déjà-vu for BT

Mobile déjà-vu for BT

Written by on February 10, 2015 in Guest Blog with 0 Comments

Last week BT confirmed its acquisition of EE would proceed, subject to regulatory clearance. From a proposition perspective, this looks good news for BT, as its forays into the mobile space since selling O2 have been less than inspiring. As a customer of either organisation, I could only hope that somehow, on some level, they […]

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BT to dominate British telecoms market with EE deal

BT to dominate British telecoms market with EE deal

Written by on February 6, 2015 in News with 0 Comments

LONDON (Reuters) – BT has finalised a deal to buy mobile operator EE for 12.5 billion pounds ($19 billion) and now faces a contested approval process to seal its status as Britain’s dominant communications company. The deal, bringing together BT’s more than 10 million retail customers and EE’s 24.5 million direct mobile subscribers, will be […]

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Customer service – how important is your call?

Customer service – how important is your call?

Written by on August 18, 2014 in BillingViews, News with 1 Comment

“Your call is important to us, please hold for the next available adviser.” This is normally the start of a frustrating period (anywhere from five to fifty minutes) when you start wondering just how important your call is to [insert name of company] that they keep you on the line, instead of answering your call. […]

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