Tag: ETIS

Roaming, Smart Charging, Payments and a meeting in Reading

Roaming, Smart Charging, Payments and a meeting in Reading

Written by on April 25, 2017 in Billing & Payments, Opinion with 0 Comments

Someone once said that ‘it all comes back to billing’. That someone was the CEO of a new entrant into the North American wireless market. While billing has now broadened in scope, it still holds true. Now you might say ‘it all comes back to Smart Charging and Payments’. The ETIS Smart Charging and Payments […]

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Ah, when billing was young, and the digital telco a twinkle in the eye

Ah, when billing was young, and the digital telco a twinkle in the eye

Written by on October 28, 2016 in Opinion with 1 Comment

We have written much over the years about whether billing is dead, dying or just getting on a bit. It is strange that ever since it sprang onto the conference stage in the 1990s, windswept and interesting, we have been trying to change its name. When we set up the short lived European Billing Association (lasted three […]

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ETIS event blows apart four myths about customers

ETIS event blows apart four myths about customers

Written by on May 2, 2016 in Billing & Payments, Opinion with 0 Comments

Among many interesting discussions at the ETIS BRM meeting last week, one stood out. The average age of the attendees was hovering around 40, possibly more, until three students and one young exec arrived to discuss how they use communications now, and how they will use it in the future. It was a myth busting […]

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ETIS Gathering, benchmarking and billing

ETIS Gathering, benchmarking and billing

Written by on October 21, 2015 in BillingViews, Opinion with 1 Comment

Benchmarking is funny. At least the discussions around benchmarking exercises can be funny. One such, at the recent ETIS Gathering, was about cash. While the majority of operators around the table were comparing notes about how quickly they could get the money from payments allocated to customer account, one was sitting and smiling quietly to himself. […]

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A lively billing debate comes to Dublin

A lively billing debate comes to Dublin

Written by on April 21, 2015 in BillingViews, Opinion with 0 Comments

Thursday and Friday this week sees the ETIS Billing and Revenue Management Group meeting in Dublin. Hosted this time by Openet, we are looking forward to continuing some of the lively debate that this group generates. Last time, there was a deep discussion about whether customers want bills, which turned into several articles, many comments […]

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Is Billing part of the customer experience team? We find out.

Is Billing part of the customer experience team? We find out.

Written by on March 20, 2014 in BillingViews, News with 0 Comments

BillingViews – up until now – has been wary of getting involved in customer experience issues. They, frankly, seemed too fluffy, too cloudy to really get to grips with. Then our own Tony Poulos interviewed Peter Bithos of Globe Telecom and this made us decide to fully embrace the topic. One issue that is fascinating […]

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Direct Operator Billing – the pros and cons, from Istanbul

Direct Operator Billing – the pros and cons, from Istanbul

Written by on March 18, 2014 in BillingViews, News with 0 Comments

30 percent of the operators at the recent ETIS Billing and Revenue Management meeting are offering some form of Direct Operator Billing (DOB). While this clearly means that 70 percent are not, this is because the circumstances of their markets were not conducive to launching DOB or because they were still in the ‘thinking’ stage. […]

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ETIS – operators’ perspectives and the rise of the legacy system

ETIS – operators’ perspectives and the rise of the legacy system

Written by on March 17, 2014 in BillingViews, News with 0 Comments

 A meeting that involves a majority of operators is never going to disappoint. Getting the perspective of billing and IT professionals whose focus is producing accurate, timely bills while cutting costs and launching new services is hugely refreshing. The topics at the ETIS Billing and Revenue Management Group hosted by Turkcell in Istanbul covered a […]

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ETIS – Billing and Revenue Management meeting

ETIS – Billing and Revenue Management meeting

Written by on March 12, 2014 in BillingViews, News with 0 Comments

And so to Istanbul. Apart from the two or three BIG events of the year, there is precious little that lures BillingViews into the fresh air. One, though, is the bi-annual gathering that ETIS hosts. As far as Billing and Revenue Management meetings go it is virtually unique. This is because it is lead and […]

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OMG – It’s a LDO!

OMG – It’s a LDO!

Written by on October 25, 2013 in BillingViews, Guest Blog with 0 Comments

Hey look, a new acronym – this time LDO – which stands for Lean Digital Operator. At the recent ETIS gathering in Riga, Telecom Italia’s strategy director outlined the future business drivers for operators and their IT implications, and how this will force operator to be lean, and, you guessed it, digital. Which basically means […]

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