Tag: fraud

The end of industries

The end of industries

Written by on November 7, 2014 in BillingViews, Opinion with 0 Comments

A Revenue Assurance and Fraud Management User Group meeting is an unlikely place to experience paradigms being shifted without gears. Such, though, was the case at the recent Subex event. Amongst the discussions about operational challenges for operators, revenue assurance issues and fraud threats (social spoofing being an interesting one) were discussions of drug dealing, […]

Continue Reading

Amex bites the mobile payment hand that feeds it

Amex bites the mobile payment hand that feeds it

Written by on September 18, 2014 in BillingViews, Opinion with 0 Comments

At Apple’s latest product unveiling, people might have oohed and aahed over the bigger iPhone 6 screens and the Apple Watch, but the big story was undoubtedly Apple Pay. It, more than anything else announced that morning, has the potential to be a real game changer. We’ve already devoted space to Apple Pay here, here […]

Continue Reading

FTC to T-Mobile: Cram this!

FTC to T-Mobile: Cram this!

Written by on July 10, 2014 in BillingViews, News with 0 Comments

While T-Mobile has been busy becoming the ‘Uncarrier,’ it’s been leading a double life. The carrier that’s been going out of its way to show it’s not your typical carrier – including eliminating overage fees and not charging streaming music against data plans – has been accused by the Federal Trade Commission (FTC) of cramming. […]

Continue Reading

Roaming fraud is up, customer experience is down, common sense does not live here anymore

Roaming fraud is up, customer experience is down, common sense does not live here anymore

Written by on June 30, 2014 in BillingViews, Opinion with 0 Comments

Irritation is rising at BillingViews Boulevard. Normally this irritation is not caused by inane press releases announcing that vendor ‘x’ has sold something to operator ‘y’ and expecting us to be impressed. We simply press ‘delete.’ We are now officially irritated by this whole data roaming thing. We were encouraged by news that the European […]

Continue Reading

Cyber security is looking better, but don’t leave the door open

Cyber security is looking better, but don’t leave the door open

Written by on June 10, 2014 in BillingViews, News with 0 Comments

All of us understand that fraud is a big problem. And we live in a world where cyber warfare is part of everyday life. Soon Government budgets for cyber defences (and presumably offenses) will overtake the budget for physical warfare. The network security market is forecast to be worth $6.6 billion in 2018, up from […]

Continue Reading

Who are they going to turn to?

Who are they going to turn to?

Written by on April 25, 2014 in BillingViews, Opinion with 1 Comment

The face of revenue assurance and fraud prevention is changing and I’m not sure the telecoms industry or service providers, in general, are gearing up for the inevitable onslaught of risk that digital services will bring. I spent the last two days at a very well attended summit on Fraud and RA in Singapore, and […]

Continue Reading

Fraud from within – an elephant in the room

Fraud from within – an elephant in the room

Written by on April 9, 2014 in BillingViews, News with 0 Comments

 While our focus and forces are being concentrated on the enemy without, we must always be ready for the enemy within. Hackers in distant countries can steal 100 million identities in an afternoon, but your employees already know your secrets. In one simple, clever scam, Telstra was put in the spotlight of a classic Call […]

Continue Reading

Trust in mobile payments: a critical factor

Trust in mobile payments: a critical factor

Written by on March 4, 2014 in BillingViews, Guest Blog with 1 Comment

There’s plenty of criticism pointed at banks for being slow to move in the mobile payment space (estimated to grow from $18 billion in 2012, to $117 billion in 2017).  Investment in mobile payment is climbing yet banks remain largely on the sidelines. There are plenty of reasons why banks are not among the crowd […]

Continue Reading

Who do you trust in a world of digital disruption?

Who do you trust in a world of digital disruption?

Written by on February 10, 2014 in BillingViews, News with 0 Comments

 Or, perhaps, how do you trust in a world of digital disruption? We have been saying for some time that the winning currency in the coming months and years will be trust. The question is – who do customers actually trust? Banks used to be right up there, but their trust quota dropped through the […]

Continue Reading

Personalising your cards

Personalising your cards

Written by on February 3, 2014 in BillingViews, Guest Blog with 5 Comments

Payments guru Dave Birch recently commented on his frustrations at receiving new credit cards that still have magnetic stripes, embossed numbers and names on them – all throwbacks to old technology. These features are still present to keep compatibility with non Chip and PIN use (e.g. USA) and manual ‘zip zap’ transactions. As Dave correctly points […]

Continue Reading

Top