Tag: hotels

News highlights – August 15

News highlights – August 15

Written by on August 16, 2016 in News with 0 Comments

News highlights for August 15 Hacking group claims to offer cyber-weapons in online auction (Reuters) – Hackers going by the name Shadow Brokers said on Monday they will auction stolen surveillance tools they say were used by a cyber group linked to the U.S. National Security Agency. To arouse interest in the auction, the hackers […]

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Lessons for customer service – from hotels

Lessons for customer service – from hotels

Written by on December 11, 2015 in Guest Blog with 4 Comments

I wish the people who design and run hotels were forced to stay in them once in a while. If they did, they’d soon learn a few lessons. Now – I’m not saying that I’m a world expert on hotels, but I probably have more experience of hotels in different places than most people and […]

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Accor steps up digital push and changes name

Accor steps up digital push and changes name

Written by on June 3, 2015 in News with 0 Comments

PARIS (Reuters) – Accor said on Wednesday it would spend 22 million euros ($25 million) to enable independent hoteliers to offer their rooms on its booking website as it seeks ways to fight back against online travel agents such as Expedia and Booking.com. The world’s fourth-largest hotel group, which is undergoing a reorganisation initiated by […]

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