Tag: legacy systems

Financial crime fighters say legacy technology makes it tough

Financial crime fighters say legacy technology makes it tough

Written by on June 8, 2017 in Guest Blog with 0 Comments

A newly released LexisNexis financial crime survey reveals 92% of senior financial crime professionals are concerned that legacy technology could become a barrier to fighting financial crime in the next one to two years. The survey of 168 financial crime professionals working in the UK banking industry has revealed mixed sentiments about the current state […]

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Open a new bank account? Sorry, ‘the computer says no’

Open a new bank account? Sorry, ‘the computer says no’

Written by on April 14, 2016 in Opinion with 5 Comments

We are exhausted. In January we reported on our futile efforts to open a new bank account. The experience was quite like a visit to the proctologist. What we had no idea of at the time was that we were nowhere near the end of the road. And certainly nowhere near opening a bank account. […]

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The effect of legacy systems on customer service

The effect of legacy systems on customer service

Written by on May 1, 2015 in BillingViews, Opinion with 0 Comments

Those of you familiar with BillingViews will know that we have challenges with some of our suppliers. From airlines who offer flights for £29.99, when what they actually mean is £259.99 (if you want seats, bags and the ability to check in) to a range of broadband blunders and the utility that put the ‘f’ in […]

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