Tag: Legacy

The real impact of legacy IT on Government

The real impact of legacy IT on Government

Written by on March 10, 2016 in Guest Blog with 0 Comments

The Fear Series is about highlighting some of the most common fears I have come across working in public services to improve the use of web and social media for around 10 years. These fears and anxieties are often used as barriers to better online presences and engagement and they come up so frequently I […]

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Billing legacy still a barrier to being digital

Billing legacy still a barrier to being digital

Written by on January 8, 2016 in Billing & Payments, Opinion with 0 Comments

Call us cynical, but when a senior company executive, commenting on a billing problem, says ‘we have reviewed the incident and associated processes to rule out a recurrence,’ you have to smile. You know, you just know, that some patch has been, chewing gum-like, applied to some system, somewhere. And heads have probably been bashed together. […]

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IT legacy systems, processes – what to do?

IT legacy systems, processes – what to do?

Written by on October 16, 2015 in Guest Blog with 0 Comments

Do you want to print out the layout and interconnections of IT systems at a carrier, bank or logistics company? Of course, you can probably do it, but you would need a lot of paper, ink and a big wall to showcase it. And it’s not only IT, but also the processes that are tied […]

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Legacy technology is a key inhibitor of digital transformation

Legacy technology is a key inhibitor of digital transformation

Written by on September 16, 2015 in News with 0 Comments

A survey of more than 100 operator respondents today reveals the extent to which the limitations of legacy technology are restricting the creation, targeting and distribution of revenue-generating digital services. The study, Openet, reveals that while operators want to target customers with personalised, relevant offers in real-time in order to drive upsell opportunities, they are let […]

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A revolution in retail and the end of loyalty cards

A revolution in retail and the end of loyalty cards

Written by on July 27, 2015 in Features with 0 Comments

We may think that the communications industry is suffering from the greatest disruption in its history. And we would be right. We may look at banking, where disruption is almost as great. Most 18-24 years have never been into a branch, and why would they, they would say. Spare a thought, though, for an industry […]

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For real time responsiveness embrace the legacy

For real time responsiveness embrace the legacy

Written by on June 4, 2015 in BillingViews, Opinion with 0 Comments

While the industry debates virtualisation, clouds and real time responsiveness, spare a thought for the people in good old fashioned billing. It may be that a time is coming when customers will look back on actually receiving a bill with a possibly fond, but wry smile. It may be that payments is the ‘new’ billing. […]

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Transformation – time is the enemy

Transformation – time is the enemy

Written by on January 9, 2015 in BillingViews, Opinion with 1 Comment

Last week saw Apple bill around $500 million through its App Store. Last year, the App Store generated $10 billion for developers. The billing process is probably the simplest and slickest in the industry. Based on a utility system, it is about brute strength rather than elegance – something that Apple normally rather prides itself on. […]

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Banks, legacy systems and a one-view wonder

Banks, legacy systems and a one-view wonder

Written by on November 3, 2014 in BillingViews, Opinion with 0 Comments

Amongst the heap of supplements that make up the modern Sunday newspaper (paper version, online versions available), was one called ‘We have lift off – plotting the best route through the crowded payments space.’ Amongst stories of the French being able to tweet money, Bitcoin – not to be confused with bitcoin (the currency itself) […]

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Friction and frustration … Barclays Pingit and their problem with identity verification

Friction and frustration … Barclays Pingit and their problem with identity verification

Written by on May 16, 2014 in BillingViews, Guest Blog with 3 Comments

Last year I wrote about my experiences with Barclays Pingit and how the digital proposition falls apart when your handset changes. Well it’s happened again – but even worse … I’ve been a long time fan of Pingit because it’s a well designed app that provides useful person-to-person payments functionality, even for non Barclays customers. […]

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Guerrilla biller

Guerrilla biller

Written by on January 22, 2014 in BillingViews, Opinion with 1 Comment

We know legacy voice billing systems certainly had their limitations. One was static billing blocks, or the minimum period of time each call was broken down to and subsequently billed. Whilst the original three-second pulses may have been used to measure and bill fixed line voice calls, the minimum period billed for was between one […]

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