Tag: membership

Applying the membership approach to telco customer experience

Applying the membership approach to telco customer experience

Written by on June 13, 2017 in Opinion with 2 Comments

The goal of achieving an emotional bond with customers in the telecoms industry is one step closer. According to a new paper from Openet, the key is building a community and attracting and engaging members of that community. While the membership approach may be rare in the telecoms world, and while it may not be […]

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