Tag: Mobile payments

What will it take for mobile payments to take off?

What will it take for mobile payments to take off?

Written by on July 28, 2014 in BillingViews, News with 0 Comments

A frequent theme here at BillingViews is the slow uptake of mobile payment adoption and the disappointing sighs that go along with it. The subject has come up time and time again but usually in the context of who’s coming out with a new payment scheme and why it’s better and different than anyone else’s. […]

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An interesting email about ISIS – and the future of mobile money

An interesting email about ISIS – and the future of mobile money

Written by on July 24, 2014 in BillingViews, Opinion with 0 Comments

You know how, in most email boxes, you can just see the title of the email and the first line of the text? Well, imagine how difficult it was for us not to grin with sheer glee when we saw an email from our friends at Mobile Payments Today. The title was ‘ISIS needs a […]

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Starbucks Mobile Checkout – frictionless?

Starbucks Mobile Checkout – frictionless?

Written by on July 16, 2014 in BillingViews, Guest Blog with 0 Comments

Jonathan Jensen recently highlighted the theme of friction in payments and the importance of focusing on the customer experience.  I couldn’t agree more with his sentiments.  I began to consider my own experience with mobile payments.  Over the past few years, I’ve tried plenty of mobile wallets, payment apps and peer-to-peer (P2P) payment solutions.  I’ve […]

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Friction and frustration in payments

Friction and frustration in payments

Written by on July 9, 2014 in BillingViews, Guest Blog with 0 Comments

A recurrent payments theme for me is around payments being an enabler, not a barrier, to the consumption of goods and services. Unfortunately all too often it is a barrier and this results in consumer frustration and even worse, transaction abandonment, especially online. But payments friction is much deeper and extends right through the way […]

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The future of banking goes beyond the branch

The future of banking goes beyond the branch

Written by on June 5, 2014 in BillingViews, News with 0 Comments

As if we needed further proof that traditional banks are going the way of the dinosaurs, Accenture has recently released findings that show that younger bank customers are twice as likely as older customers to switch to a branchless bank or even to a non-traditional player offering banking services. Gone are the days of receiving […]

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NFC, TfL and some much needed TLC

NFC, TfL and some much needed TLC

Written by on April 24, 2014 in BillingViews, Opinion with 0 Comments

As you know, NFC is a favourite topic here at BillingViews Labs. Over the years it has given us the opportunity to write poetry about it, be rude about it and, of course, when ISIS was born gave us the perfect excuse to rhyme ISIS with crisis. So when news came through that Transport for […]

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Seismic events – Facebook is into payments, Google is into everything

Seismic events – Facebook is into payments, Google is into everything

Written by on April 16, 2014 in BillingViews, News with 0 Comments

It is almost inevitable that as soon as we publish a little retrospective on the state of mobile payments, something seismic seems to happen. Actually several seismic somethings. The first, actually more early warning rumble than actual seismic something, was that the trigger for the retrospective, the statistic from Juniper that mobile payments would reach […]

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Customer experience, the mobile phone and common sense

Customer experience, the mobile phone and common sense

Written by on April 15, 2014 in BillingViews, News with 0 Comments

 It is not just consumers that get angry when there is no – or patchy – mobile coverage. The arguments about whether retailers should have a mobile strategy are over. They have to. It is, however, difficult to have a mobile strategy when you have no – or patchy – mobile coverage. When your site […]

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Banking chaos is back, but this time in a good way – maybe

Banking chaos is back, but this time in a good way – maybe

Written by on April 3, 2014 in BillingViews, News with 0 Comments

 With everyone from start-ups to serious giants elbowing each other for an advantage in the mobile payments space, the pace of the change is eye watering. The British Banking Association (BBA) has announced that bricks and mortar branches are crumbling faster than they thought, and mobile transactions are soaring. Users were busy doing 18.6 million […]

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Trust in mobile payments: a critical factor

Trust in mobile payments: a critical factor

Written by on March 4, 2014 in BillingViews, Guest Blog with 1 Comment

There’s plenty of criticism pointed at banks for being slow to move in the mobile payment space (estimated to grow from $18 billion in 2012, to $117 billion in 2017).  Investment in mobile payment is climbing yet banks remain largely on the sidelines. There are plenty of reasons why banks are not among the crowd […]

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