Tag: Npower
npower’s billing issues affected over 500,000 customers between September 2013 & December 2014. npower failed to handle complaints effectively within a reasonable timeframe. Since Ofgem’s intervention, npower’s performance has improved, but it must continue to demonstrate improvements to its customers. First investigation to be concluded under Ofgem’s principles-based domestic Standards of Conduct requiring suppliers to […]
I sometimes wonder if I was fated to work in revenue assurance, possibly as punishment for the misdemeanours of a previous life. My middle initials are R and A. I am an insanely stubborn outspoken pedant. Whilst these are weaknesses in other walks of life, they were useful attributes for an RA pro. And as […]
As if to add huge emphasis to Eric Priezkalns’ story this week about nPower and its scary levels of customer complaints, yesterday the company announced significant job losses. 1,460 jobs out of a workforce of 9,600 in the U.K will go, with around 500 being transferred to outsourcers Tata and Capita – the I.T company […]
Things go wrong. Mistakes happen. That is why businesses have departments to handle customer complaints, and watchdogs keep a close eye on them. We all know this. And two big drivers of complaints are bills, and change. Everyone knows that too. So why are big businesses blighted by a recurring story, with a simple and […]
Recent Comments