Tag: pay to play

Customer service – how important is your call?

Customer service – how important is your call?

Written by on August 18, 2014 in BillingViews, News with 1 Comment

“Your call is important to us, please hold for the next available adviser.” This is normally the start of a frustrating period (anywhere from five to fifty minutes) when you start wondering just how important your call is to [insert name of company] that they keep you on the line, instead of answering your call. […]

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