Tag: peer-to-peer lodging

At Airbnb customer experience is an extreme sport

At Airbnb customer experience is an extreme sport

Written by on March 2, 2016 in Opinion with 0 Comments

Telcos can learn a lot from digital service providers like Airbnb. Telcos talk of becoming digital, of being more agile and tend to look at companies like Airbnb with a mixture of distant admiration and envy. At a conference session I moderated at MWC last week, the audience came to realise just how important getting […]

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