Tag: privacy

The rules about centralised billing explained

The rules about centralised billing explained

Written by on September 26, 2013 in BillingViews, Opinion with 0 Comments

The issue of centralizing IT, particularly BSS, brings with it some interesting issues. Not least of these is who is responsible for customer data when it resides in a different country. Some years ago, a particular example emerged in Switzerland – a land known for its discretion – where the physical billing system had to […]

Continue Reading

Customer Self Service – A Game of Trust, Privacy and Complexity

Customer Self Service – A Game of Trust, Privacy and Complexity

Written by on July 23, 2013 in BillingViews, Opinion with 0 Comments

The scenario is simple and compelling. You are visiting the Consumer Electronics Show, your home network is Germany and you travel (too) much of the time. You glance at your phone and see an offer of a two minute tour of the best bits of the huge show, courtesy of Samsung. If you watch the […]

Continue Reading

PRISM – Will Telcos See the Light or Turn to the Dark Side?

PRISM – Will Telcos See the Light or Turn to the Dark Side?

Written by on June 11, 2013 in BillingViews, News with 0 Comments

Or – is the PRISM Debacle Ultimately Good for Telecoms? So Congress knew and was entirely relaxed about the fact that the NSA could reach into the lives of citizens by directly sucking the information from Telcos’ servers. And Obama’s response to the outcry when we knew the extent to which we were being watched was […]

Continue Reading

Catch Up – PRISM: Refracted Light, Smoke, Mirrors (and Big, Big Data)

Catch Up – PRISM: Refracted Light, Smoke, Mirrors (and Big, Big Data)

Written by on June 10, 2013 in BillingViews, Features with 0 Comments

Catch Up – Alex Leslie and Tony Poulos discuss the PRISM Story and wonder how it will affect our industry in terms of privacy, customer experience and trust. And, by the way, all this talk about real time, analytics and big data – yup, it is out there, watching.

Continue Reading

10 Hashtags I will Watch in Barcelona, from Scotland.

Written by on February 20, 2013 in BillingViews, News with 0 Comments

I am not going to Mobile World Congress this year, I thought I would watch it on Twitter instead, from the comfort of my own sofa. This is what I will be tuned in to. #billing – because it all comes back to billing. Why? As one VP of Billing at an enormous carrier said […]

Continue Reading

I Agree – But to What?

I Agree – But to What?

Written by on November 8, 2012 in BillingViews, Opinion with 0 Comments

If, like me, you are tired of clicking ‘accept’ to every web site’s cookie policy, you might want to visit the Reuters web site for a breath of fresh air. Like most agreements, we agree without knowing what we are agreeing to. We click ‘agree’ in order to proceed. We know that if we ‘disagree’ […]

Continue Reading

Top