Tag: Product Experience
It is not just consumers that get angry when there is no – or patchy – mobile coverage. The arguments about whether retailers should have a mobile strategy are over. They have to. It is, however, difficult to have a mobile strategy when you have no – or patchy – mobile coverage. When your site […]
BillingViews has recently become interested in customer experience. Thankfully, it also has a sense of humour. CEOs are often seen and heard talking about customer experience. They are then seen and heard talking about huge investments in 4G, spectrum, data, new technology and eating other companies. Some are even heard saying things like ‘access everywhere […]
This is BillingViews’ year of Common Sense. We have already started to apply the concept to ‘Big Data’ – start small, use technology to scale not to think for you – and thought it was time to apply the same to customer experience. There are more articles and blog posts on customer experience than snowflakes […]
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