Tag: real time responsiveness

Roaming fraud is up, customer experience is down, common sense does not live here anymore

Roaming fraud is up, customer experience is down, common sense does not live here anymore

Written by on June 30, 2014 in BillingViews, Opinion with 0 Comments

Irritation is rising at BillingViews Boulevard. Normally this irritation is not caused by inane press releases announcing that vendor ‘x’ has sold something to operator ‘y’ and expecting us to be impressed. We simply press ‘delete.’ We are now officially irritated by this whole data roaming thing. We were encouraged by news that the European […]

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