Tag: Research

World’s most innovative research institutions not where you think

World’s most innovative research institutions not where you think

Written by on March 9, 2016 in News with 0 Comments

(Reuters) – Silicon Valley’s hoodie-wearing tech entrepreneurs are the poster kids of innovation. But the innovators who are really changing the world are more likely to wear labcoats and hold government-related jobs in Grenoble, Munich or Tokyo. That’s the conclusion of Reuters’ Top 25 Global Innovators – Government, a list that identifies and ranks the […]

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IoT and M2M driving need for mobile network assurance

IoT and M2M driving need for mobile network assurance

Written by on October 8, 2015 in News with 0 Comments

Research has revealed that the emergence of IoT and increased M2M communications is the biggest driver for mobile operators’ network assurance. Over 34 percent of respondents (MNOs and industry players) cite IoT/M2M as the main factor, with the increasing need to improve network quality as a market differentiator ranked next with 28 percent of respondents. […]

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Self-help is getting popular – no wonder!

Self-help is getting popular – no wonder!

Written by on June 18, 2015 in Opinion with 0 Comments

Latest research on service provider interaction by smartphone users from Alcatel-Lucent reveals growing popularity of self-help customer service tools. The research highlights the fact that communications service providers have a tremendous opportunity to differentiate themselves in the marketplace with the use of innovative self-help customer service tools. The comprehensive study of smartphone users was carried […]

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Of Clouds, Consumers, Commerce and Cash (Not)

Of Clouds, Consumers, Commerce and Cash (Not)

Written by on September 5, 2013 in BillingViews, News with 0 Comments

It seems the report season is in full swing. Some reports BillingViews will analyse in some depth, and sometimes question some of the conclusions. At the moment, two have our attention – the excellent in-depth view into operators’ charging plans from Openet and an analysis of wholesale fraud – a huge problem – from revenue […]

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