Tag: Self Service
Whilst the overall message of the BSS section of the annual telecoms.com survey is that the trend is steady and upbeat, there is a major opportunity appearing. Self-service has jumped up the priority list over the last year from a focus among 30 percent of respondents, to 42 percent. Clearly this reflects an overall need to […]
Have you ever tried to phone Google, or Facebook? Ever had a quick chat with the guys at WhatsApp? Perhaps had a problem with your web site and simply picked up the phone and sorted it out? All of the above, and many more, would tell you, if you could get hold of them to […]
We have been discussing silos in the telecommunications industry for many years. We know they must go and real-time is driving a sea change in the way that communications providers operate and organize themselves. Silos are being swept away. But there are bigger silos that are, without us necessarily realizing it, creating barriers to true […]
While telcos have been late to the self-service party, other industries have enthusiastically jumped on the bandwagon in an effort to retain customers, keep them happy and, most importantly, keep them from jumping ship. Both telcos and cable operators routinely offer self-installation kits for customers to set up their own broadband and even apps that […]
The cynics were out in London last week, for Informa’s Next Generation BSS Summit. A bunch of grumpy old men, sitting in the back row, tapping away on their computers and muttering “how long have we been discussing real-time?” and “real-time self service? Perchah! Pipe dream, I tell you.” BillingViews had been given the chance […]
The major thrust of operator investment over the next few years will be in real-time technology. They will use this to tighten up their financial controls, reduce bill shock, then to enhance the customer experience in a variety of ways. The major thrust of Government agencies over the next few years is to monitor everything […]
The scenario is simple and compelling. You are visiting the Consumer Electronics Show, your home network is Germany and you travel (too) much of the time. You glance at your phone and see an offer of a two minute tour of the best bits of the huge show, courtesy of Samsung. If you watch the […]
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