Tag: telcos
Telecommunication providers all have a digital strategy and are assuming that evolving to digital will help them generate new revenues and capture market share. These same telcos have enabled over the top players (OTT) to access to their subscriber base by providing that last mile connectivity, through mobile and broadband services. These same telcos have […]
Futurist, CommunicAsia keynote speaker and Fast Future CEO Rohit Talwar joins Tony Poulos to freely dispense advice to telcos on why they should stick to their knitting. In this candid, and sometimes irreverent discussion, Talwar and Poulos openly discuss what has and hasn’t worked for communications service providers in the past and how they should learn from […]
Telcos and banks struggle with delivering a good customer experience despite being competitive markets. Michael Porter’s competition analysis model could explain why. I was in Italy and needed mobile data, as I was without a broadband connection. I bought three SIM cards, never got exactly what was promised and one sales person even refused to […]
Rather quietly, it seems that telecoms is becoming a major player in the TV arena. And, of course, with this moves comes the opportunities of huge revenue streams from advertising. According to Ovum, telecoms operators have grabbed 19 percent of the market, at 177 million subscriptions at the end of this year – presumably this […]
Telcos are desperately trying to differentiate themselves. Some have been clever and set up ‘innovation labs’ to try and think outside the traditional ‘telecom’ box. Some have been very successful. But even the most successful suffer from light bulb moments, followed soon after by ‘head in hands’ slumps. This is because they are all coming […]
See if you recognize yourself from this ‘cut out and keep’ guide on how not to provide customer service. BillingViews decided, with regret, to change broadband provider. The reason for this is that the old provider of broadband could not, um, provide broadband. So the call was made, the deal was done and the date […]
Back in June, we read reports that VP of the European Commission Neelie Kroes was definitely going to all but abolish roaming charges from next July. For a while, blogs and publications lit up with opinions about whether we had reached a data roaming usage ‘tipping point.’ Our own opinion was that we had reached […]
In the past few weeks I have made several discoveries. On a trip to Boston, I discovered that you can print out DNA, using lasers. I discovered several days later that scientists have discovered how to ‘translate’ DNA into binary and back again. We know that you can print almost anything with the now proven […]
Talking to operators about billing is completely different to talking to anyone else about billing. Journalists are hugely influenced by the press releases and the reports they receive, full of promises of growth. Vendors have a job to do, which includes pushing their products and visions of the future. Operators have the worst job, they […]
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