Tag: telcos

Telcos going digital is great – but not always for the telcos!

Telcos going digital is great – but not always for the telcos!

Written by on July 6, 2017 in Guest Blog with 0 Comments

Telecommunication providers all have a digital strategy and are assuming that evolving to digital will help them generate new revenues and capture market share. These same telcos have enabled over the top players (OTT) to access to their subscriber base by providing that last mile connectivity, through mobile and broadband services. These same telcos have […]

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Rohit Talwar and why telcos should stick to connectivity

Rohit Talwar and why telcos should stick to connectivity

Written by on June 1, 2017 in Opinion with 0 Comments

Futurist, CommunicAsia keynote speaker and Fast Future CEO Rohit Talwar joins Tony Poulos to freely dispense advice to telcos on why they should stick to their knitting. In this candid, and sometimes irreverent discussion, Talwar and Poulos openly discuss what has and hasn’t worked for communications service providers in the past and how they should learn from […]

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What makes banks and telcos bad at customer experience?

What makes banks and telcos bad at customer experience?

Written by on May 31, 2017 in Guest Blog with 0 Comments

Telcos and banks struggle with delivering a good customer experience despite being competitive markets. Michael Porter’s competition analysis model could explain why. I was in Italy and needed mobile data, as I was without a broadband connection. I bought three SIM cards, never got exactly what was promised and one sales person even refused to […]

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Telcos gain traction in TV, lured by advertising

Telcos gain traction in TV, lured by advertising

Written by on November 17, 2015 in Opinion with 0 Comments

Rather quietly, it seems that telecoms is becoming a major player in the TV arena. And, of course, with this moves comes the opportunities of huge revenue streams from advertising. According to Ovum, telecoms operators have grabbed 19 percent of the market, at 177 million subscriptions at the end of this year – presumably this […]

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Loyalty breeds trust – can telcos breed loyalty?

Loyalty breeds trust – can telcos breed loyalty?

Written by on May 1, 2014 in BillingViews, News with 0 Comments

Telcos are desperately trying to differentiate themselves. Some have been clever and set up ‘innovation labs’ to try and think outside the traditional ‘telecom’ box. Some have been very successful. But even the most successful suffer from light bulb moments, followed soon after by ‘head in hands’ slumps. This is because they are all coming […]

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The BillingViews Easter Guide to Customer Service

The BillingViews Easter Guide to Customer Service

Written by on April 17, 2014 in BillingViews, Opinion with 0 Comments

See if you recognize yourself from this ‘cut out and keep’ guide on how not to provide customer service. BillingViews decided, with regret, to change broadband provider. The reason for this is that the old provider of broadband could not, um, provide broadband. So the call was made, the deal was done and the date […]

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If Kroes has been nobbled, who will actually suffer

If Kroes has been nobbled, who will actually suffer

Written by on August 30, 2013 in BillingViews, News with 1 Comment

Back in June, we read reports that VP of the European Commission Neelie Kroes was definitely going to all but abolish roaming charges from next July. For a while, blogs and publications lit up with opinions about whether we had reached a data roaming usage ‘tipping point.’ Our own opinion was that we had reached […]

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We Live in a World of Wonder and Shadows

Written by on October 30, 2012 in BillingViews, Opinion with 0 Comments

In the past few weeks I have made several discoveries. On a trip to Boston, I discovered that you can print out DNA, using lasers. I discovered several days later that scientists have discovered how to ‘translate’ DNA into binary and back again. We know that you can print almost anything with the now proven […]

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A Billing Manager’s Day

A Billing Manager’s Day

Written by on May 9, 2012 in BillingViews, News with 0 Comments

Talking to operators about billing is completely different to talking to anyone else about billing. Journalists are hugely influenced by the press releases and the reports they receive, full of promises of growth. Vendors have a job to do, which includes pushing their products and visions of the future. Operators have the worst job, they […]

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