Tag: Trust

Is it time that we began to think of the GDPR as an opportunity?

Is it time that we began to think of the GDPR as an opportunity?

Written by on November 22, 2017 in Opinion with 0 Comments

Mention the forthcoming General Data Protection Regulation – GDPR – and people generally throw their hands in the air. The established view is that it is overly restrictive, burdensome, and anyway no-one will be ready in time. And how are we meant to do business in that kind of environment? Oddly, individuals seem more prepared […]

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Trust is an asset, but with the huge rise in fraud it is depreciating fast

Trust is an asset, but with the huge rise in fraud it is depreciating fast

Written by on November 16, 2017 in Opinion with 0 Comments

ITEM: The severity of digital fraud in Asia-Pacific is not only bad, but it’s also getting worse as adoption of digital services increases. What’s worse – that’s having a negative effect on consumer trust, especially for telcos. And they may not even know it. That’s according to the ‘Digital Trust Index’, part of the Fraud […]

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You cannot deliver great customer experience without trust

You cannot deliver great customer experience without trust

Written by on September 25, 2017 in Opinion with 0 Comments

Telecoms executives are increasingly convinced that the world is shifting from value chains to platform-based ecosystems and are keen to play a central role – but that means delivering a strong customer experience via big data analytics, and part of that experience means giving customers as much visibility and control over their data as possible […]

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Trust and why security is a smart move

Trust and why security is a smart move

Written by on November 18, 2015 in Opinion with 0 Comments

The evidence is gathering that operators are beginning to get innovative. It is not before time, but we must spare a thought for the incredible drag that can be caused by internal politics, silos and ancient processes. Some of the innovation that is appearing through the cracks is around roaming – Three, and others, have […]

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Privacy – step on the road to trust?

Privacy – step on the road to trust?

Written by on March 12, 2015 in BillingViews, Opinion with 0 Comments

We have been saying for a while now that trust is one asset that operators must not overlook. A recent survey from Amdocs clearly shows that they are trusted more than Digital Service Providers (DSPs). News from MWC last week provides an early indication that operators not only agree but are taking action. Orange are […]

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Can you commercialise trust?

Can you commercialise trust?

Written by on March 5, 2015 in BillingViews, Opinion with 0 Comments

We have often said that an operator’s largest potential asset is trust. This theory is borne out by the latest customer experience spotlight survey from Amdocs. 80 percent of the respondents to the survey said that they would not switch to Digital Service Providers (DSPs) – formerly ‘OTT players’ – such as Google, Amazon or […]

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Chaos brings opportunities

Chaos brings opportunities

Written by on February 11, 2015 in BillingViews, Opinion with 0 Comments

The disruption in the communications industry is reaching chaotic proportions. Google obviously has its eye set on carving out a piece of the game, with fibre available in some cities and now plans afoot to launch a wireless service. Meanwhile rumours, well actually an interesting job advert, suggests that Apple might be toying with launching […]

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The fall and rise of advertising

The fall and rise of advertising

Written by on November 10, 2014 in BillingViews, Opinion with 0 Comments

Like many things – billing for example – the future of advertising lies in its death. Or at least the death of the traditional model. While the communications industry knows that bombarding customers with offers and ‘in your face’ advertising will make them switch off, it is worth looking at what the advertising industry itself […]

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Will surveillance spell the end of trust?

Will surveillance spell the end of trust?

Written by on October 15, 2014 in BillingViews, Opinion with 0 Comments

The core of the internet’s economic engine is trust and, as Ramsey Homsany of Dropbox said, the lack of it has begun “to rot it from the inside out.” This was during the recent workshop on surveillance hosted by Senator Ron Wyden. Present were Eric Schmidt of Google and Senior Counsel from Facebook, Microsoft and Dropbox. […]

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Solutions looking for problems

Solutions looking for problems

Written by on September 26, 2014 in BillingViews, Guest Blog with 2 Comments

Just because something CAN be done, doesn’t mean that it SHOULD be done. You could ride a unicycle backwards in the nude from Paris to London – and maybe someone actually HAS done that, but it’s not an achievement most of us would be desperate to have on our CVs. Someone recently crawled up Snowdon […]

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