Tag: Trust

Customer Self Service – A Game of Trust, Privacy and Complexity

Customer Self Service – A Game of Trust, Privacy and Complexity

Written by on July 23, 2013 in BillingViews, Opinion with 0 Comments

The scenario is simple and compelling. You are visiting the Consumer Electronics Show, your home network is Germany and you travel (too) much of the time. You glance at your phone and see an offer of a two minute tour of the best bits of the huge show, courtesy of Samsung. If you watch the […]

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PRISM – Will Telcos See the Light or Turn to the Dark Side?

PRISM – Will Telcos See the Light or Turn to the Dark Side?

Written by on June 11, 2013 in BillingViews, News with 0 Comments

Or – is the PRISM Debacle Ultimately Good for Telecoms? So Congress knew and was entirely relaxed about the fact that the NSA could reach into the lives of citizens by directly sucking the information from Telcos’ servers. And Obama’s response to the outcry when we knew the extent to which we were being watched was […]

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Whose Data is it Anyway?  Of Death and Trust

Whose Data is it Anyway? Of Death and Trust

Written by on April 3, 2013 in BillingViews, Opinion with 0 Comments

Over the past few months we have written several articles about trust. Our conclusion is that operators should use their ‘trusted’ relationship with their customers to guide them through the digital world. By building trust with their customers – particularly in Europe – customers will share more and more of their data and realize the […]

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Five Things to Despise About Upsales

Written by on January 10, 2013 in BillingViews, Opinion with 0 Comments

It is often repeated that almost any customer interaction represents an opportunity for upsales. Maybe I’m in the minority, but I’m willing to bet that pretty much everyone hates upsales. When folks who offer upsales capabilities try to convince us that they, in fact, like upsales, they lose credibility pretty fast. So, here are five […]

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We Live in a World of Wonder and Shadows

Written by on October 30, 2012 in BillingViews, Opinion with 0 Comments

In the past few weeks I have made several discoveries. On a trip to Boston, I discovered that you can print out DNA, using lasers. I discovered several days later that scientists have discovered how to ‘translate’ DNA into binary and back again. We know that you can print almost anything with the now proven […]

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Can Telcos Monetize Trust?

Can Telcos Monetize Trust?

Written by on August 7, 2012 in BillingViews, Opinion with 1 Comment

Whether Telcos can monetize intangible assets is a question that’s been debated frequently in recent weeks. Trust may be one of the most valuable of those assets. We’ve seen the security industry struggle with keylogging and trusted encryption schemes, like RSA, have been hacked. We’ve also seen companies like Facebook struggle to drive revenue through […]

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