Tag: value

The fight for free data – but who will make money from it?

The fight for free data – but who will make money from it?

Written by on February 22, 2016 in Guest Blog with 0 Comments

Netflix plans to tighten its country control, ensuring people can no longer use VPNs to watch another country’s content. Many people feel it is hard to understand why content offerings are restricted in one country, when the internet could offer things globally and content is just data in a certain format. There are many other […]

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Unprofitable customers? Rubbish!

Unprofitable customers? Rubbish!

Written by on October 27, 2014 in Guest Blog with 1 Comment

It is probably just me, but I do wonder whether discussing customer centricity and customer profitability customers in the same sentence is strange, even acceptable. On the one hand service providers want to gain a deep understanding of their customers’ usage and spending habits so they can encourage them to spend more or, on the […]

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Mobile Payments: So Many Options, Such Little Value

Mobile Payments: So Many Options, Such Little Value

Written by on May 22, 2014 in BillingViews, Guest Blog with 0 Comments

Google Wallet, Dwolla, Lemon, Square, Venmo, the list goes on.  There is no shortage of mobile payment solutions in the market.  A new start-up or “major announcement” seems to appear in news feeds almost daily.   With so much activity, why are we still pulling out credit cards and cash?  In large part, we are […]

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Value Lessons from the Machine to Customer World – a Case for Complex Rating

Value Lessons from the Machine to Customer World – a Case for Complex Rating

Written by on July 15, 2013 in BillingViews, News with 0 Comments

In telecoms we were used to complex rating. Then we weren’t so sure. Voice and text became a commodity. M2M business models were going to be about scale and simplicity. Views on pricing models changed. Data became the value based battleground. In the commodity world of voice and texts, those who control costs most efficiently […]

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What’s Sinking the Smartphone?

What’s Sinking the Smartphone?

Written by on July 11, 2013 in BillingViews, Opinion with 0 Comments

We’ve seen a rash of stories, like this one from Forbes, that speculate whether the global market for high end smart phones has peaked. Despite the many reasons given for this shift in the market, no one seems to be talking about subsidies. Pundits are chalking up Apple, Samsung, and HTC’s reported sales declines to […]

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Ryanair, Electronic Cigarettes and a Billing Workshop

Ryanair, Electronic Cigarettes and a Billing Workshop

Written by on July 4, 2013 in BillingViews, Guest Blog with 0 Comments

At the ETIS Billing Workgroup last week in Krakow there was a discussion about how competition is forcing down prices and some operators are now promoting bundles that cost less than €10. Also this week we saw another round of roaming price cuts in the European Union. Is it time for operators to have a […]

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