Remember the days when the enterprise had Telecoms Managers whose job it was to try and figure out the bill and somehow control telecoms spend? Those days are gone, or should be, according to a new e-book from real-time specialist MATRIXX Software. For too long, the enterprise have been shackled by batch based billing and reporting systems. Meanwhile, the focus for real-time responsiveness has been on consumers.
The potential for real-time in the enterprise is huge, and should be taken advantage of now, according to MATRIXX. The old world must give way to accurate dashboards and instant control of spending and capacity management. The lessons being learnt, albeit slowly, in the consumer market, are transferrable to the enterprise, with exciting results.
The first way that real-time can benefit the enterprise is by pro-actively managing resources. Gone are – or should be – the days when bespoke contracts have to be hammered out, with minimum commitments agreed to and audits and reconciliations to make sure the terms are met. With real-time resources, the new look Telecoms Manager can track spending the whole way through the organisation, from top to bottom, department by department, down to the individual level. Spending limits can be set, and reallocated dynamically, thus creating far-reaching, organisation wide, efficiencies.
As organisations become more fluid and silos become obsolete, managing the different and changing hierarchies in real-time will become commonplace. Anything less than real-time responsiveness will slow down an organisation that is having to become more and more agile to meet the demands of its market. The ability to allocate communications resources ‘on the fly’ will help support the move to an agile environment greatly. It will also be possible to allocate resources depending on the communication demands of the department.
Meanwhile, a major issue at the moment is bill shock, particularly when roaming. Again, the focus is generally on consumers, but it can also affect the enterprise. Executives do not have time to worry about data and roaming and are focused on getting the job done. With real-time control, the mobile resources can be managed much more efficiently. Managers can now better forecast, budget and manage mobile spend, without having to wait for the bill. At which point, the damage has probably been done.
There is no doubt that real-time is of great benefit to the enterprise, and there is no doubt that, one day, all communications consumption will be managed in real-time. With device manufacturers and network providers collaborating to improve the efficiencies and creativity within organisations, billing – or more accurately real-time charging and control – must be ready to support these new ways of working. And that, according to MATRIXX, must start now.
You can download the free e-book here.