VIDEO: Case Study: Bad Customer Service

Written by on August 15, 2012 in BillingViews, Features with 0 Comments

Want an example of what not to do with customer service? Here’s one from the airline industry. Not only a good example of bad call routing, but a lesson in online self-care failure and how a bad backup plan will escalate the cost to resolve even simple problems.

Here is another case of Bad Customer Experience – from the Telecoms industry.

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About the Author

About the Author: Ed Finegold is CSO for Validas, a company that specializes in personalized user experiences that leverage analytics-as-a-service to simplify mobile buying, selling, pricing & billing. Ed has been a regular contributor to BillingViews. .

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